Shipping Policy

Dispatch & Delivery Timelines

Most orders are dispatched within 24 hours of order confirmation.

Delivery time depends on your pincode and courier serviceability:

Delivery attempts are usually made Monday to Saturday, between 9:00 AM – 5:00 PM.

Once your order is shipped, you will receive a tracking link so you can follow your parcel until it reaches you.

Shipping Charges

We offer shipping across India based on your order value.

Orders below ₹999: A flat ₹80 shipping charge applies to both Prepaid and Cash on Delivery (COD) orders.
Orders of ₹999 and above: FREE shipping is available on both Prepaid and Cash on Delivery (COD) orders.

Delivery Responsibility

To ensure a smooth experience, please note the following:

We are not responsible if someone else accepts the parcel at your delivery address.
We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address entered during checkout.
Once the product is delivered in good condition, Kurvz cannot be held responsible for any damage that occurs afterward.

Please double-check your delivery details before placing your order.

Damaged, Tampered, or Open Packaging

If your package appears damaged, tampered, or opened at the time of delivery:

Please refuse to accept the order.

After refusing the delivery, email us at customercare@kamalgroups.in with:

We will arrange a replacement once the returned parcel reaches us.

Missing or Wrong Item Received

Although this is extremely rare, if you receive:

Please contact us immediately at customercare@kamalgroups.in with photos and order details.
We will resolve it on priority.

Return & Replacement Policy (Shipping-Related Notes)

Returns: Accepted within 7 days (for eligible products only).
Replacements: Allowed within 5 days for size and color changes.
Panties and combo sets: NON-RETURNABLE & NON-REPLACEABLE for hygiene reasons.